Service Centre

We lead. We innovate. We break boundaries to get results. And we deliver. Welcome to Ali Bin Ali Technology Solutions!

SERVICE CENTRE


The ABATS Service Centre provides comprehensive installation, servicing, maintenance, support and repair services for leading brands in the likes of Apple, Dell, Intermec, Casio, mix Telematics, Promate, Griffin represented in the ABATS Portfolio. We are proud that we have earned the Best Service Centre In Qatar Award in the year 2010 and we have on board the Best Apple Certified Engineer in Middle East who leads the Service Center team.

Established in 2008 with two engineers, to primarily serve iSpot clients, the Service Centre has expanded today into a highly professional outfit complete with 15 engineers offering their expertise both on-site and off-site. A key strength of the ABATS Service Center is its capacity to undertake and manage turnkey projects and service level agreements, customized to suit the requirements of our clients. Training clients one on one or in groups is also a key competency of the Service Center, ensuring that the equipment and products purchased are utilized to their optimum capability. In order to ensure seamless delivery of maintenance and repair services the Service Center owns a well-stocked local warehouse and stores furnished with a buffer stock of spare parts. A further service we offer is server and storage solutions that are purpose built to suit customer requirements.

Using our expertise to reach beyond conventional support services our Service Centre develops customized systems to manage services to different clients, ensuring that each client can expect a consistent, uninterrupted level of customer care from us. As part of this effort we maintain service logs and maintenance histories of our clients’ equipment, playing an advisory role when required in order to avoid breakdowns and loss of valued data. Due to popular demand our Service Centre is currently developing a Mobile Service which will quickly offer repairs on demand at a location of the customers choosing.

 

WHAT WE CAN DO FOR YOU

We are exceedingly capable of delivering on all warranty based repair as well as take on non-warranty repair.

One on one and group training is delivered by authorized, specialist trainers ensuring that our clients are confident in using their purchases to their full capacity.

We are also known for the efficient management of Service Level Agreements which is a further strength.

We are equally competent at handling walk-in customers on site or visiting our clients premises to offer solutions.

When you phone Our Services Center your call will be answered by one of our Certified Service Desk agents; this process allows us to deliver a unique customer experience to the end user who will receive professional expert help from the moment their phone call is answered. A direct approach to IT Support allows us to achieve service level benchmarks.

 

Performance Survey

We will conduct periodic on-line surveys seeking your feedback on various aspects of our services. We value your opinion and thank you for taking the time to participate in our survey.

 

MEET OUR PARTNERS

 

 

GLANCE AT A FEW OF OUR MAJOR PROJECTS

 

 

A FEW OF OUR ESTEEMED CLIENTS